Customer Support

Thank you for visiting A Pet's Life®. If you are unable to locate the answer to your question in our FAQs listed below,
Contact Us
We will do our best to respond quickly. We appreciate any feedback you provide.

SHOPPING

Q: What size urn should I get?

A: A Pet’s Life® specifies the amount of ashes that will fit in each of our urns. You will find this information on each product page under “Product Specifications” near the price. Please note that crematory processing methods and procedures vary which means that the urn could be too small for your beloved pet. Many families choose to scatter the remaining ashes, or you can choose the next larger size urn to ensure your cherished pet’s ashes will fit. If you have questions please contact us 1-855-PETS-LIFE (8-4pm CST Mon-Fri)

Q: What is custom personalization? How much does it cost?

A: All of our products include FREE personalization. However, if you have an additional request (more lines of text or engraving on the front and back of the urn) please contact us. Generally, an additional line of engraving costs only $5.

 

SHIPPING

Q: When will my order ship?

A: Most orders ship within 1-2 business days, not including key U.S. holidays.

Q: What are my shipping options?

A: Ground Shipping is $8.95. Expedited shipping is $23.95. Orders over $60 receive FREE ground shipping. Collar tags and Pocket Pal Keepsakes ship for free through USPS!

Q: When will my order be delivered?

A: You will receive an email confirmation with a tracking number once your order ships.

Ground Shipping:

1-2 business days for Midwest States

3-4 business days for Eastern and Southern States

4-5 business days for Western States

Expedited Shipping:

2 business days for all U.S. regions

Q: What if I live outside the continental U.S.?

A: We may be able to accommodate your request. Please contact us with the shipping zip code as well as which products you are interested in. We will respond to your request as soon as we are able. 

 

RETURNS

A Pet’s Life® strives to offer unique, high-quality, personalized products. Most products are made by hand and may have slight variances in color, finish and size. We stand by the quality of our products and want you to be 100% satisfied with your purchase. Non-personalized products may be returned within 14 days for the full purchase price. Please report any damages within 24 hours of delivery. 

 

PAYMENT OPTIONS

A Pet’s Life® currently accepts Visa and MasterCard. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers. 

 

SALES TAX 

Shipments to locations outside of Minnesota are not required to be taxed at this time. 

 

 

RIPPER'S earthly remains deserved a special place. Your urn was that place. On a scale of 1 to 5, our experience with A Pet's Life was a 6! – Burt and JoAnna, NH
The main reasons we purchased from A Pet's Life: the cost and quality were better, free shipping and the design was exactly what we were looking for. – Jeffrey, FL
I appreciate so much the thoughtfulness of your website and the way it is laid out to help us during loss of our beloved 4 legged child, DeeOGee. – Randy, FL
I was very happy with the urn I bought. It is well made and exactly what I was looking for [MDF Photo Urn]. Your customer service department is pleasant and professional. Thank you for making Fred's passing a little easier. – David, FL
I thought your site was easy to navigate, and the price and product style were the main reasons for choosing A Pet's Life. – Brett, FL
I was able to find exactly what I needed.  The descriptions of all the choices were superb and made it very easy to make a choice knowing it would be just the right size since this was a gift for a friend who had lost her sweet baby cat. It was exactly like the picture that was shown on-line. – Carol, MO
I found the beautiful marble urn on your site at an affordable price. Quality wasn't sacrified. I was pleased beyond my expectations when we removed the urn.  The marble is absolutely beautiful and the personalization is perfect. – Linda, TX
I ordered an urn when I lost my 14 yr old lab - it is absolutely beautiful and a great way to honor him. Although the loss of my dear friend has been beyond difficult, the urn offers a perfect memorial. – Victoria, CT
I selected your site as it had the best selection and was laid out the most attractively. Your product was exactly the high-quality product I needed to preserve her memory with. The quality of service delivered meant a great deal to me in my time of grieving. – Mary
Thank you so much for providing an affordable, yet dignified way to remember my pet. – Leah
I wanted something that reflected my dog and I was looking for dignity and beauty. I love the design that I chose. I keep the urn on the mantle piece in our great room and it is a lovely ornament. – Kathy
Rate a 5, customer service was very good. Had a nice selection of pleasant looking urns. – Robert, HI
The script came out Perfect and I appreciate all your help and patience on the order. My Sadi will be quite content with her new home. Much thanks... – Pam, FL
The package arrived today. They're perfect. Thank you! – Carol, WI
Your products are amazing. I was really impressed by the careful shipping and quality of the products. – Lexie, TX
The product matches the color and description from the website. The site navigation was easy. 5 out of 5! – Charles
I received my product in a timely manner in perfect conditions with the right design. It was exactly as it was described. Thank you!  – Charlie
I received my urn last week and I cried uncontrollably it is so perfect, so beautiful and perfect. I can't imagine anyone wanting to go anywhere else for a pets urn. I gave your company name and number to my Vets office. May God bless your company and the extraordinary work that you do. Thank you.  – Dia
I did a lot of searching and it took me a long time to find the right size urn. A Pet's Life had it! The staff were understanding and compassionate. I made my initial order in haste and needed to make some changes. They were very accommodating and helpful. It was exceptional service.  – Patricia
Every time I contacted the company someone responded very promptly and politely. They handled the orders and my request well. The photos urns are a beautiful way to remember my pets. The engraving is lovely. I do wish there was a velvet drawstring bag inside the urn.  – Carol
I checked many sites for an urn with paw prints on it. All of them were way too big for my mini dachsund. A Pet's Life had the correct size and I am extremely happy! The quality is great and I loved that they could personalize the urn. More companies need more compassionate people like Holly working for them.  – Therese
Your website describes the products very well. I would use this company again, because of the prompt delivery of the products, shipped well, and the products themselves are very well made. I was very impressed by that. Even on Amazon I have had products delivered that broke, because of poor packaging. I didn't have that problem with A Pet's Life.  – Lexie
It arrived in the mail today and it really is beautiful! Thank you for going out of your way for this. It means a lot. All the best. – Warren, Australia
I was very happy with my experience on A Pet's Life. My product matches the description and it is very high quality. I chose A Pet's Life because they had the product I wanted and I received help on the phone when I had questions. I would give you a 5 out of 5! – Jill
I am very satisfied with what I bought at A Pet's Life. The cost, free engraving and unique design was exactly what I was looking for! – Jane, South Carolina
The urn was exactly what I ordered, it was received extremely fast so I had a final resting place for Mikey when he came home. ~ Monica – Monica
We were very pleased with the. Very quick shipping, packaging and delivery. The inscription lettering was perfect. ~ Chuck – Chuck